Leisure and vacation Travel packages are the main services offered by the Sears Travel s Canada. The company is a part of Sear Holdings group and runs more than a hundred offices in the departmental stores of Sears inc. Services are also available online through the website of sears at www.searstravel.ca. The company serves the bilingual Canadian customer base through its 24 hour customer services call center located in Ontario, Canada.
To assess the level of customer satisfaction the Sears travels was conducting a customer satisfaction survey powered by Empathica that is renowned world over as the leading social customer experience program that serves in more than 50 countries with almost 5 languages. The survey was carefully designed to capture what its customers will value and also to collect information on the type of services customers are looking for.
Although this survey is not active any more it was a good way for the customers of Sears travels to let the vendor know what was missing in its service offering.
Modes of Taking the Sears Travel Survey
- The customers could opt for a digital/ online entry through www.searstravel-survey.ca or a digital/ voice entry through a dedicated telephone number.
- All online survey entrants should have a valid receipt for their recent booking with sears travels.
- The company having a Canadian home base offers the survey in both English and French language.
The survey asks questions on various aspects of the bundled services that Sears offers like
- How you chose your vacation package, flight, cars cruises and hotels;
- How you booked tickets and chose your transit flights etc
- Your level of satisfaction over price and quality of services offered; like variety of options of boarding and lodging available.
Sears Travels rewards customers through their gift card of up to 25$ value and a chance to win $ 1,000/- cash prize in addition to that through sweepstake drawings.
Entry to the Sears store’s sweepstakes through their online customer satisfaction survey was a great way to win fabulous prizes. The survey form developed by Empathica is not at their website anymore but is you have shopped at the website you should wait a while and let the store re develop the survey and re-launch it. You might be the next lucky winner.